Don't Panic, we're here to help! The problem is that you have run out of downloads. For security reasons, all downloadable items from EXE Shop will have a download limit of 5. The current waiting time is between 15mins - 4hrs (during a business/week day) If you would like more please follow the bulletpoint below.
In order of us to give you more downloads you will have to email us (support@exe-entertainment.com) with the following:
- The buyer's first and last name
- The buyer's email address (in rare cases, we may ask you to verify by sending you a code)
- Your ORDER ID (this can be found on the email receipt connected to the buyer's)
- Date of Purchase (optional)
Please make it explicit in the subject line that this is for a download limit reset for quicker results.
You cannot get your download limit reset for the following:
- Have downloaded the file over 100 times
- The Item is no longer available
- You cannot verify your email
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